Privacy Policy

The Internet is an amazing tool. It has the power to change the way we live, and we’re starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It’s important to SoberHouseCalls.com to help our customers retain their privacy when they take advantage of all the Internet has to offer.

We believe your business is no one else’s. Your privacy is important to you and to us. So we’ll protect the information you share with us. To protect your privacy, SoberHouseCalls.com follows different principles in accordance with worldwide practices for customer privacy and data protection.

• We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.
• We’ll use state-of-the-art security measures to protect your information from unauthorized users.

NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:

• To make the site easier for you to use by not having to enter information more than once.
• To help you quickly find software, services or information.
• To help us create content most relevant to you.
• To alert you to product upgrades, special offers, updated information and other new services from SoberHouseCalls.com.  

CONSENT

If you choose not to register or provide personal information, you can still use most of SoberHouseCalls.com. But you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding SoberHouseCalls.com products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from SoberHouseCalls.com.

SoberHouseCalls.com occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.

ACCESS

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time.  You can:

• View and edit personal information you have already given us.
• Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.
• Sign up for electronic newsletters about our services and products.
• Register. Once you register, you won’t need to do it again. Wherever you go on SoberHouseCalls.com, your information stays with you.

 HIPAA

HIPAA is an acronym for “Health Insurance Portability and Accountability Act.” HIPAA was enacted to ensure the privacy and confidential handling of medical information for all patients in the U.S. It applies to all medical and mental health service providers.

HIPAA laws can be complicated but absolutely must be adhered to. HIPAA requires that all persons you collect medical information from either directly or indirectly (such as by filling a prescription) be notified of their rights.

The statement must tell your patient clients what you do with their information and it either must be signed/electronically acknowledged by the patient.

Entities that are required to comply to HIPAA requirements are called PHIs.  They are primarily organization that transmit patient information electronically.  Nonetheless, we expect all of our caregivers to adhere to the privacy regulations set forth by HIPAA regulations.

How We Collect Information About Patients: SoberHouseCalls.com and its employees and volunteers collect data through a variety of means including but not necessarily limited to letters, phone calls, emails, voice mails, and from the submission of electronic applications that is either required by law, or necessary to process applications or other requests for assistance through our organization.

What We Do Not Do With Patient Information: Information about your financial situation and medical conditions and care that you provide to us in writing, via email, on the phone (including information left on voice mails), contained in or attached to applications, or directly or indirectly given to us, is held in strictest confidence.

We do not give out, exchange, barter, rent, sell, lend, or disseminate any information about applicants or clients who apply for or actually receive our services that is considered patient confidential, is restricted by law, or has been specifically restricted by a patient/client in an electronic HIPAA consent form.

How We Do Use Your Information: Information is only used as is reasonably necessary to process your application or to provide you with health or counseling services which may require communication between SoberHouseCalls.com and health care providers, medical product or service providers, pharmacies, insurance companies, and other providers necessary to: verify your medical information is accurate; determine the type of medical supplies or any health care services you need including, but not limited to; or to obtain or purchase any type of medical supplies, devices, medications, insurance.

If you apply or attempt to apply to receive assistance through us and provide information with the intent or purpose of fraud or that results in either an actual crime of fraud for any reason including willful or un-willful acts of negligence whether intended or not, or in any way demonstrates or indicates attempted fraud, your non-medical information can be given to legal authorities including police, investigators, courts, and/or attorneys or other legal professionals, as well as any other information as permitted by law.

Information We Do Not Collect: We do not use cookies on our website to collect data from our site visitors. We do use some affiliate programs that may or may not capture traffic date through our site. To avoid potential data capture that you visited a medical website, simply do not click on any of our outside affiliate links.

Limited Right to Use Non-Identifying Personal Information From Biographies, Letters, Notes, and Other Sources: Any pictures, stories, letters, biographies, correspondence, or thank you notes sent to us become the exclusive property of SoberHouseCalls.com. We reserve the right to use non-identifying information about our clients (those who receive services or goods from or through us) for fundraising and promotional purposes that are directly related to our mission.

Clients will not be compensated for use of this information and no identifying information (photos, addresses, phone numbers, contact information, last names or uniquely identifiable names) will be used without client’s express advance permission.

You may specifically request that NO information be used whatsoever for promotional purposes, but you must identify any requested restrictions in writing. We respect your right to privacy and assure you no identifying information or photos that you send to us will ever be publicly used without your direct or indirect consent.

SoberHouseCalls.com is complying with each of the HIPAA regulation standards by their respective mandated implementation dates.

SoberHouseCalls.com has implemented policies and procedures to adhere to the privacy and security regulations. Activities surrounding these standards include:

• Established a HIPAA Steering Committee comprised of senior executives.
• Established multiple workgroups implementing specifications to comply with the HIPAA regulations.
• Hired a Systems Security & Privacy Officer who is responsible to ensure the development, implementation, and management of SoberHouseCalls.com’s privacy and security initiatives.
• Established ongoing technical training for SoberHouseCalls.com’s staff regarding the HIPAA regulations.
• Utilized external information via the Blue Cross Blue Shield Association to assist in interpretation of the final regulations and to assist in the development of privacy policy compliance.
• Implemented HIPAA-compliant electronic encryption software with our trading partners (providers and employer groups).
• Secured Trading Partner Agreements (TPA) that define the electronic data interchange (EDI) standards and protocols so our computer systems can accept, process and generate HIPAA-compliant data.
• Developed and implemented policies and procedures to comply with privacy and security standards.
• Provided awareness and training to all SoberHouseCalls.com staff on privacy and security policies.
• Implemented business associate contracts where necessary.
• Conduct ongoing risk analysis as measured against HIPAA regulations.
• Determine and implement modifications to systems, as deemed necessary by the risk analysis.
• Enhanced the Business Contingency and Continuity Plan

SECURITY

SoberHouseCalls.com has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you’re utilizing a 256 Bit secure server software certificate (SSL Certificate), which encrypts your personal information before it’s sent over the Internet. A 256 Bit SSL Certificate is one of the safest encryption technologies available.

In addition, your transactions are guaranteed under the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than $50.00 in fraudulent credit card charges. If your bank does hold you liable for $50.00 or less, we’ll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

SoberHouseCalls.com strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in the United States or any other country where SoberHouseCalls.com, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

NOTICE TO PARENTS

Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

ENFORCEMENT

If for some reason you believe SoberHouseCalls.com has not adhered to these principles, please notify us by email at privacy@SoberHouseCalls.com, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

ELECTRONIC PRODUCT REGISTRATION

When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you’ve already left with us (we call that information your personal profile). If you haven’t previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile Center, click on Update Profile, and edit any of the Personal Information in your profile. If you haven’t already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

CUSTOMER PROFILES

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number.  This code is uniquely yours. It is your passport maximum benefits across SoberHouseCalls.com, allowing you to take advantage of any special promotions that SoberHouseCalls.com may be having.

What we do with the information you share

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

SoberHouseCalls.com will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SoberHouseCalls.com or the site; (b) protect and defend the rights or property of SoberHouseCalls.com and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of SoberHouseCalls.com, its Websites, or the public.

General

We may change this policy from time to time, and we will post the amended terms on the SoberHouseCalls.com website in the Privacy Policy section. All amended terms will take effect immediately for new users, and 30 days after they are posted for existing users.

If you have any questions about this privacy policy or the practices of the SoberHouseCalls.com website, you may e-mail our privacy department or contact:

Sober House Calls.
Privacy Department
julia@soberhousecalls.com